Not incredible connection at all… very poor customer service

Not incredible at all… I ordered online on Black Friday the 25 November 2022.. I ordered a 85 inch Tv and Sound bar as well as pay my Tv licence.

On the 05 December 2022 only one item was delivered the sound bar. I have made a enquiry I called to do a follow up to find out why only one item was delivered and the 85 inch Tv was not.. I have never had any feedback on when the Item will be delivered.

I was given a reference on the 05 December so the warehouse can do a follow up the reference one as given **********..

Today is Thursday the 8 December 2022 no one has emailed me or called me to give any type of follow up as to why the Tv was not yet delivered or to call and tell me that I will get a refund or when the order will be delivered nothing.

Whenever we call incredible connection ********** all they can do is log a call , when you call after 24 hours they re-log another dispute with no way forward..

The warehouse JD group also can’t assist with when the other order will be delivered or not

This is the worst service ever online from incredible connection..

Never buy any items online