NOT Incredible Connection

My daughter purchased a tablet on the 16th December 2022 for her small business. On the 9th October 2023, she took the tablet back in as it was no longer charging. She was told that this would be sent in to the technicians and it would take approximately 10-14 days. She has been back multiple times to follow up with no joy. She was also then informed that the IMEI number on the device did not match the number of the box. The device was "out" of warranty but not the box. Strange as this was a store purchase as these numbers are not matching. She was told that if the device could not be fixed she would either get a store credit or get a new device. Apparently the manager was going to be informed for a decision to be made. UP till now, NO further feedback has been forthcoming. 7 weeks for a charging issue is not acceptable. Does incredible connection want to hold onto the device until it falls out of warranty? She has since then, purchased a laptop from the SAME suppliers, thinking now if that was the best decision considering the issues with the tablet