Not happy at all.

I bought an Acer Aspire 14 lite laptop from Incredible Connection Cavendish about 3 months ago on an MTN contract. The laptop has died and won’t go on or charge. It was booked in at the store 10 business days ago Monday 30th June. To date there is no response or update from anyone. When I call the contact centre they advised “Acer has updated the system on the 3rd of July asking the store what they want to be done” when I call the store they arrogantly advise “I told you it will take long and I told you I’ll contact you” today I went into the store in person and still they are saying there is nothing as yet. This is really appalling as this is a contract and I pay every month diligently for a device that works and in the event that it fails within such a short period of time it should be repaired or replaced in the event where the repair is not feasible for the business. I want answers and I want what I dam well pay for!