NON-EXISTING CUSTOMER SERVICE

Bought a mono headset from the Pavilion branch (Durban) on 15 March 2023. iNVOICE NUMBER *** The unit started giving problems within the warranty period and was booked in for repairs. Months later, on 20 May 2024, I received a call from the shop to collect a cash refund as the supplier is not assisting them with feedback. I asked if I was going to receive a voucher and they confirmed that it's a CASH REFUND. On 24 May 2024, I took time off to go to the shop to collect the refund and buy another headset. I was told by two different employees to go to the counter for the refund. Upon arriving at the counter, the cashier told another employee that she doesn't have cash in the till. All of a sudden they changed their story and told us that they are not allowed to do cash refunds but will deposit the money in our bank account. I was very upset that they wasted our time and money and left after they gave us an email address where to send the banking details too. Proof of banking details and scanned copies of all the documents were sent to *** on 13 June 2024 as requested. On 24 June 2024 I emailed the same person requesting a response but that email also went unanswered. This is very poor customer service and a clear warning to spend my money elsewhere!