DT
Deon T

1 reviews | Active since Mar 2014

12 Jun 2015, 10:59

Non-delivery / false advertising

Bought a HP notebook cash from Incredible Connection Canal Walk 2 weeks ago - that came along with free Vodacom 12 months @ 500MB data per month.15 Days later - after 2 visits to Inc. Conn and multiple calls to Vodacom - I'm still waiting for the data.<br> Incredible Connection sold plenty of these particular HP notebooks to clients expecting to receive the Vodacom data package. The local store is blaming Vodacom for the \Non Delivery"<br> How can Inc. Conn advertise a product - and once it's sold - play the blame game for something \""head office\"" should have sorted out with Vodacom before it went on sale.<br> """

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Replies (1)
Incredible Connection
Incredible Connection's reply12 Jun 2015, 11:35
Official
Hello DDTZRX,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 718330.

Thanks and kind regards,
Customer Resolution Center