Non-delivered delivery

Per my delivery tracking, my product was delivered at 01:35 on Saturday morning, 09 December 2024. The problem is that it was never delivered, while it was due for delivery on Thursday, 07 December 2024. If you try to resolve the issue, you talk to "chatbots". Half an hour later, I now have a reference number, but still no product. That was three hours ago. Their service is pathetic, and their delivery is even worse. I will never use Incredible Connection again and strongly suggest you do not.