NOKIA LUMIA

I CAME IN ON 22/10/2015 FOR A QUOTE ON MY NOKIA LUMIA 800,THE LADY TOLD ME THEY CANT GIVE ME A QUOTE UNLESS THEY BOOK IN THE UNIT IN BUT THEY GOING TO NOTIFY ME VIA EMAIL FOR MY APPROVAL TO GO AHEAD,THEY SENT AN EMAIL ON WHICH I REP**** THAT THEY SHOULD NOT GO AHEAD AS R1600 FOR A SCREEN REPAIR IS A *******.THE NEXT DAY I WENT TO COLLECT MY PHONE,IT WAS ALREADY REPAIRED WITHOUT MY APROVAL.AFTER COMPLAINING THEY SAID THEY GOING TO CONTACT HEAD OFFICE BUT NOTHING HAS BEEN DONE,I SPOKE TO THE REPAIRS MANAGER KIRA WHO SAID I SHOULD GET A CHEAPER OFFER AND THEY GOING TO MATCH IT,SMART LAB QUOTED ME FOR A LUMIA 820(UPGRADE) FOR R1200,SO I HAVE TO WAIT UNTIL THEY GET A FAULTY SCREEN,REALLY?<br> I HAVE BEEN A GREAT FAN OF INCREDIBLE CONNECTIONS UNTIL I CAME ACROSS THIS POOR,UNPROFESSIONAL STANDARDS FROM A REPAIRS DEPARTMENT,EACH TIME I COME THEY GIVE ME A CELL PHONE TO TALK TO THIS PERSON WHO DOES NOT SOUND LIKE HE KNOWS WHAT HES DOING OR EVEN QUALIFIED FOR THAT DEPARTMENT<br> <br> I NEED MY PHONE BACK AND IT BETTER BE THE RIGHT ONE BECAUSE ON MY QUOTE THEY DIDNT EVEN INCLUDE THE THE SERIAL NUMBER AND ITS BLANK ON THE CLIENTS INSTRUCTIONS<br> <br> MY JOB NO IS 72897,HOPE TO HEAR MORE FROM YOU<br> <br> REGARDS<br> OCCASI