No true backup service on tablet devis

After Lenovo recently released its latest firmware update and me updating this to my tablet via the automated update, the said update failed and has crashed the the tablet. <br> I tried to return my Lenovo Yoga10 to incredible under warranty for repairs they refused helping me saying that Google software is not covered under the devices warranty and the only way they would repair the device is if I pay cash for the repair. If i had know that after purchasing this device or any electronic device from incredible connection came with terms and conditions whereby they only fix what they feel like fixing then I would have definitely taken my business and my cash elsewhere. <br> Very dissapointed in your customer service :-(