No Tracking Of Order

I am so annoyed with Incredible Connection's customer service. I bought a an expensive camera and I was advised that order takes 10 - 20 working days. I bought it on the 1St of April and I've been promised feedback and update regarding my order but no one has called me ever since to advise me about my order. No one cares, instead, I have to follow up and call and waste my money to call. Today is the 20th day of my order excluding public holidays so I better receive it on Friday the 3rd of May which marks 21 working days. They must not bull**** me, I cannot wait until next week nxa.