NO TRACKING NUMBER- ITEM NOT EVEN DISPATCHED after 10 days. Pathetic Service!

Incredible Connection doesn’t deserve 1 star. I placed an order on the 13th May 2020 for a Laptop Bundle. I chatted on online and spoke to a gentleman at the Fourways store that he recommends I order online and it would take 2-7 working days to be delivered. I gave Incredible Connection the benefit of the doubt up until Wednesday as it had reached 7 days. However, this is absolutely unacceptable. On 18th May, I called incredible and requested an updated. I was informed that the company used two independent couriers RTT and fedEX and they rely on them to allocate a tracking number which I would receive. I asked if I could change to Click&Collect; I was advised this was not possible as I selected the Delivery option. Mind you, 3 days had lapsed and no number allocated. On the 22nd May, I called in and I was advised that no tracking number was allocated at ALL and in fact NO email was sent to the relevant department regarding the order to be dispatched. The laptop was paid in full and now over 8 days later, my order not even dispatched or released. A complaint was lodged. I called back, I realised that i paid in FULL for a laptop that hasn’t even been dispatched. I was advised that a complaint was made and that I could not speak to a team leader and would hear from them in 24-48 hours. It is inexcusable to use COVID as a scapegoat, to take full payment for a clients order. No receipt of payment, no allocation of tracking and NOT EVEN dispatching the order.

This is unacceptable, is this the level of service Incredible Connection offer- I ordered the laptop for work considering how difficult it is at the moment. Absolutely SHOCKING! Is this how this company makes their money?!