No technical support at South Coast Mall Store

Bought a laptop in April. It stopped working less than 3 months later. Technician in store said it was a software problem. We didn’t have the cable with us so had to come back another day. When we came back on the Friday the technician was not there but was told by another assistant to book the laptop in. I went in on the Monday to find out what the status was, only to be told the technician is not back for another week. The only thing the store can offer is to send it off to Jhbg which may take 21 days even though this is a job for a technician which will take less than a day. The nearest other store is a 100kms away. At least they could have a back up plan with that store to send the laptop there for a quicker turn around time if the store can’t afford to employ more than one technical person.