NO STARS Title: Humiliated by ignorance. 80km wasted. Your own policy used against me.

On Sunday, 07 June 2026 at 12:44, I visited Incredible Connection at Whale Coast Mall in Herm**** after driving 80km return from Bot River specifically to purchase a Xiaomi Redmi Watch 5 Active (on special at R679 — saving R220) and to process a lay-by as advertised on Incredible Connection's own website: R100 deposit, no credit check, applicable to products over R500.- according to her Lay-Bye is only subject to merchandise that is R2000 and above. My cashier was Ziya Erasmus. Store 6907/01. Receipt 5375. What happened: The cashier did not know the watch was on special — a nationally advertised promotion running for weeks. She confused a smar****ch with a fitness band. When I requested a lay-by, she refused without consulting a manager, checking the website, or offering any alternative or follow-up. She simply moved on. I was embarrassed in front of other customers and walked out of the store. She made no attempt to stop me, call after me, or resolve the situation. My wife convinced me to return. I showed the cashier Incredible's own lay-by page on my tablet — which clearly shows the product I wanted qualifies. I informed her I would be contacting head office. Her response when I paid in full? "Cash or card?" No apology. No acknowledgment. My wife watched her react with visible disdain. The bottom of my slip then had the audacity to say: "Rate us on Google. T&Cs Apply." What I want from Incredible Connection: Public acknowledgment of this complaint on Hello Peter Confirmation of internal retraining action for this branch A formal written response within 5 business days I have retained: Transaction slip with cashier name and time stamp. Screenshots of the advertised lay-by policy. Screenshots of the product listing confirming the special price and product details. I am simultaneously filing this with Hello Peter, Google Reviews, and corporate email to Incredible Connection / JD Group head office. I am also sharing this on social media to inform others in the Overstand area of my experience. I am a long-standing account holder. I drove 80 kilometres. I was turned away based on staff ignorance of their own company policy. And then I was dismissed when I chose to still make the purchase. This is unacceptable. And I won't be silent about it. Paul Lombard Herm**** / Bot River area