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I purchased a Notebook at Game N1 City in March 2014 with a 36 months warranty My Notebook has completely crashed and won't boot up at all. When I went to Game, they advised me to phone the number for Incredible Connection on the warranty slip, which I did on Mon 29/09/2015. After emailing the product details through, I was provided with a reference number and told that a technician would contact me. 2 days later nobody had contacted me and I sent a follow up email to which I received no response which upset me as every other email was responded to quite quickly. What use is a 36 months warranty and a reference number if nobody makes any attempt to repair my Notebook There is important tax and estate related information which I need to access urgently and cannot. I would just like to know when this matter will be resolved!?