No service

I did an online credit application over 3 weeks ago. I was then told to take 3 months payslip, bank statements and go to the nearest store, which was Mall of Africa. I went in only to be told there is one person that does the applications ad she is not in. I left the docs and waited 3 days before she called me to let me know i must bring another payslip of the same month and proof of residence. I took it there only to be told the person is not in. I left the docs and went away. I tried going back a few days later with the same response, she is not in. Surely there should be more than one person working that can handle this, i mean really...its a big store, employ or ups**** more people. To date i have no response or feedback. i started the application online, why is it that you havent upgraded your system to allow me to submit docs and fill out all questions etc online. why is there even a need to go in a store when we have technology. I am extremely disappointed.