No sense of urgency and customer care

On arrival at the newly established Table Bay Incredible Connection I had taken a pair of faulty Headphones to the Tech guys who had promised to have the problem enquired at a factory and that they would be returned to the store within a period of a week or two and they have failed to do so within their given time frame and have not made any attempt to make any contact whatsoever as to why they have not been delivered yet , this is not however the very first time they have failed to deliver as i have experienced service of the very same nature at the Incredible Connection at the Bayside Mall with a product that had to be returned . I am utterly disgusted by their lack in the ability of seeing through to the concerns of the consumer and that I have to make it my problem that their product had problems and that I should enquire to them as to why delivery has not occurred or no feedback was given intially .