No return of refund for online shop. No response from website.

<p>I cancelled a R4000 order for an Xbox from Incredible Connection's online store in November last year. After sending 6 or more emails to ********** - the email address given for any order enquiry - and receing absolutely no response I reverted to the telephone help line. The cancellation was confirmed 3 times via the telephone help desk. Each time I was promised my refund within a few days of my call - to no avail. I then went to my local Incredible Connection Store to lay a complaint. The Manageress took it upon herself to reslove my issue. She got me to fill in complaint form and a refund claim form and got me to forward my notification of payment. She sent these documents to ********** and to specific people. She got a confused response from one person who never responded again. She tried to follow this up a few times herself - again to no avail. To date I still do not have my refund, neither have I received any response via email from the online store.</p>