No response to query -to return items purchased

<p>I was in South Africa on holiday in December, I purchased from the Durban Pavillion outlet a Doki smart watch, which was advertised on their website to work in New Zealand.</p> <p>Returning to New Zealand, we found that the watch is not compatible with any of the networks, (this has now been confirmed by the Doki watch support) </p> <p>I am now attempting to contact someone at Incredible connection to arrange a return of the item and a refund of the purchase amount. I have tried un succesffully to contact them via their web site and via email. </p> <p>The blatant disgregard of their customers is not acceptable.</p> <p> </p> <p> </p>