NO RESPONSE

Ive bought a laptop together with external hard drives about 2 weeks ago. For reasons unknown to me the laptop was cancelled from my order, yet no reimbur*****t. Only hard drives were delivered. I have been trying with no luck to get through to customer care or email, dont even get me started on live chat. Can anyone, I mean anyone at least acknowledge my email, or GIVE MY MONEY back. Then you should not have indicated that you are running a business during lockdown. PLEASE RESPOND!!!