No response

<p>Last week, I went onto the Incredible Connection website and sent them a query relating to one of their products, a Canon printer. The query has not been resolved. Nobody has even let me know that the query was received. I see absolutely no point in a company - especially one that claims to have IT expertise - having an online query facility if queries are not being handled. This is just a complete waste of customers time. And ex-customers, seeing as I will now be buying the same product elsewhere.</p>