NO REPLY AFTER 2 MONTHS

<p>I received a gift that was bought at Incredible Connection V&A Waterfront on 4 December 2016 and only used it for the first time on the 12th. I used this wireless Body Glove B-Active Plus headset on 12 December 2016 for the first time. after two days the product did not work anymore. I returned it on 14 December 2016 and was informed that because it is more than 7 days from date of purchase, they could not exchange it, but have to send it away for repairs. </p> <p>I have litterally followed up with Incredible Connection on a weekly basis and everytime there is a different reason why they can not give me any progress. The one week they will need a Job Number, the other week the systems will be offline, the next time the technical guys would have left already. Sometimes i call and hold for so long and leave a message asking for a callback. Needless to say i never got called. I once decided to go all the way to the store and spoke to one Rudi. Rudi was in so much of a hurry and just gave me his email address. I sent an email to him which was just ignored and till now never responded to.</p> <p>Today i called Incredible Connection V&A Waterfront again, and after 7 minutes of holding got through to somebody who did not even ask for a job number who said he will follow up and get back to me. </p> <p>This is unacceptable. I hope by going the "hellopeter-route" somebody will be able to give me feedback or even better - resolve the issue for me.</p>