No repairs, replacements or associated service from Incredible Connection

I bought a laptop during Black Friday last year. It broke within 2 weeks, so I added some funds and bought a new slightly stronger one. This one lasted three months, breaking during lockdown.

Obviously it could not be repaired during the initial period of the lockdown, but surely it can be repaired now. Incredible connection indicated that they will not repair or even look at the device until we have reached level 2. This I find unacceptable.

I tried phoning their customer service line - there is no answer. I phoned other brances to determine if this view is isolated - no answer. What now incredible connection? This isn't how you should provide services to your customers.