No one knows anything at this company

Horrible customer service. What's the point of having customer service if they can only tell you what you can see when logging in. "All we can do is escalate". What's the point of escalating if no one gets back to you. "We can log a complaint and they will get back to you in 24hours" it's been 3 days. Still nothing. How can no one in the company know where my package is or when I will get it. How can I wait 9 business days for something that was pre ordered more than a month ago. What's the point of advertising something as pre order. Won't support incredible connection ever again. 3rd delivery and 3rd time I had issues. It's 2023, how can a company still have such a big lack in costumer service. Next to Vodacom. Definitely the worst I experienced