pJ
peter J

1 reviews | Active since Feb 2011

05 May 2015, 12:01

no notice of delivery date

This complaint is not unique to incredible Connection, they are just the most recent to do this to me. At time of the order, I sent them a contact message asking if someone could let me know in advance (courier or whoever) roughly when the goods would be delivered. This matters to me as I work from home, and am not always in, so I need to make sure someone is home to receive the goods. As usual, no response to my request, then I get an email informing me the goods will be delivered today, a day when I will be out most of the day.<br> Please cant people at least reply to my requests, or give me the name of the courier or whatever, so I can make sure both of us are in sync to avoid inconvenience to both of us.

0
Replies (1)
Incredible Connection
Incredible Connection's reply05 May 2015, 12:16
Official
Hello cat66,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ****29.

Thanks and kind regards,
Customer Resolution Center