No luck in getting a settlement or balance letter

Phoned your offices and were told to phone one number after the other but no one can help!!!!<br> <br> Phoned Cape Gate - *** - Cynthia - no luck!<br> Phoned IC - *** / *** - no luck!<br> Phoned MBD - *** / *** - no luck!<br> <br> All I want to know is do we still owe any money on this account and can we get a Settlement Letter to update the ITC profile???<br> <br> Response from Incredible Connection - 27 May 2015:<br> Thank you for bringing the matter to our attention.<br> We have escalated the matter for further investigation and will revert with feedback soonest.<br> Your reference number is 717949.<br> Kind regards,<br> Customer Resolution Centre<br> <br> To date no more feedback has been given??? Still waiting for response from Incredible Connection.