No feedback on repairs / Repairs taking very long

Our HP Advantage Inkjet Printer purchased on 11 September 2014 stopped working. We took it in to Incredible Connection at Moffatt Retail Park in Port Elizabeth on about the 9 June 2015 and were told that it would take two weeks to repair and they would contact us when it was ready. <br> <br> More than three weeks later and we had not heard anything from Incredible Connection. When I phoned on Thursday 2 July 2015 to enquire about it I was put through to a staff member named Nicky who assured me that she would phone me back. She did not phone me back and I had to phone back again to enquire the next day. <br> <br> I was then told that the printer was still with the technicians, but she could not tell me what was wrong with it or how long it would take nor could she find out for me or give me contact details for the technicians so that I could call to enquire myself. I was told to phone again next week as maybe something would have happened by then. <br> <br> This is really poor customer service and most unhelpful. We will have been without a printer for a month next week, and still have no idea what is wrong or when it will be fixed