No feedback even after 6 interactions with customer service

Ordered a number of items as Incredible says delivery is 2-5 working days. There were some public holidays coming up so I anticipated delays. On the 5th working day since the items had been with the courier I contacted support to ask where the items are. Response was "We have escalated your query and will respond in 24 working hours".

It's over a week later and still no response. I've contacted support 6 times since then and keep getting the same stock standard response - "Wr have escalated your query and are waiting for feedback". I was told that a week ago.

I don't think anyone actually cares and knows how to do their job properly. They just do the bare minimum and expect customers to just accept useless service.