No feedback after 3 weeks

I have been a client with connection [URL Removed] for the past year. I experienced ADSL connection authentication during the first week of October. I contacted my ISP and after an hour on the phone trying various login options even changing my password, they issued me with a trial account (via Telkom) to give them time to investigate and get back to me. After 11 days the trial account expired and after I noticed that my internet was off I contacted my ISP and found out that the trial account had expired. I was told that my account was working again. We tried the settings and authentication failed. I was issued with another trial account. This has been going on for the past 8 weeks and the only information I get is that they are working on the problem. I am at my wits end. <br> <br> Connection is now offering to cancel my contract, setup a new one with a new user and password. Unfortunately I signed up at R99 during their opening special, they are now offering R194. I feel that this is very unfair and they should be held accountable.<br> Incredible Connection has been investigating for 3 weeks already. No solution and its been 8 weeks in total. They are so unfair