No expert service and no solutions.

All the solutions. All the expert service you need. That’s the promise, but what you get is uninformed staff with little or no product knowledge. I bought a GoPro Hero 5 at the Ballito junction branch. It was clear during the visit that the staff know very little about the GoPro. I got home and realised that I did not have a microSD card so googled what I need and went back. I asked for the ScanDisk Extreme but they did not have that is stock and the sales consultant said the Ultra would work just as well and sold that to me. I put that in and it worked. It turned out the actual GoPro was faulty, I returned that to the store and GoPro replaced it (well done to them), they also attached a note to my new unit saying that I am NOT to use the card I had in my old GOPro - the same card the sales person sold to me at over R 700. I had to buy a new card (they STILL did not have the correct one in stock and had to go elsewhere to get one). When I told the sales Manager at the branch I was really unhappy and I have a card I cannot use (have not kept the slip- why should I, it seemed to work), she could only offer a “sorry”. Sorry however does not restore my faith in the competence of your staff, neither does it refund my R700.