No delivery by Incredible Connection

I placed an order online for a phone a week ago, after the money went through i received a confirmation email. They have a track your order option that doesn't work, their policy is 2-5 days delivery time. I contacted them via call,emailed,chat and Facebook chat to get assistance on tracking my order from day 2 till day 5 and still no one could tell me where my order is. The customer care is poor as hell, they sound like robots repeating the same phrase over and over again, they promised me ill get a call as my case was escalated but still nothing. I have spent hours of my time trying t find out whats going on and where my order is to no avail. One of their customer advisers gave me a number to call only to find it doesn't work, they just wanted to get me off the phone.

No one has made any attempts to call their warehouse and try and investigate what went wrong with my order. They just don't care, now I must jump through hoops to get my money back. I would't advise anyone to shop on their online website, ever.