No delivery

On Friday (27 November 2015) I ordered goods online at Incredible Connection. I requested the goods to be delivered to my work and paid an extra fee to ensure that the goods will be delivered within 2-3 days. Now 3 days later i have not received my goods. I called the call centre and they informed me that the goods have not yet left and that they would get someone to contact me with an expected date. To date no one from Incredible Connection has contact me. I still do not have an idea as to when my goods are going to be delivered. My concern is that i am going on leave soon and I need the goods before I leave. Incredible Connection should please inform me when my goods are going to be delivered and that they need to refund me the fee that i paid for the speedy delivery and they did not deliver within the timeframe. This is the last time that i will ever purchase anything from them. order number #***. Please contact me and let me know when i am going to get my goods.