NO customer service & Zero knowledge on process

Good day,

I have had the most frustrating, unprofessional and unknowledgeable staff interaction between your incredible Staff members in Cresta, Sandton & Ferndale branches. There is absolutely no customer service, they have no manners, they cannot explain a product features nor do they have any knowledge regarding the credit applicable process.

I had 1st gone to Cresta to purchase a laptop on credit on Saturday 24/02/2024, I spoke to the sales consultant who refered me to Prisca ( The finance lady), I had provided her with 4 months bank statements ( Nov 23 to Feb 2024) , payslip and my ID copy - these documents were accepted as in order and she had tried to capture my application but there was an issue with the systems, she asked me to come back - i went back later that day, with no luck. I called the store on Sunday to confirm if they are up and running, she confirmed that they were - i went to the store yet again on Sunday ( 25/02/2024) - i sat in the store for hours only for her to check her email, regarding the system only to see that the email was sent to her the day before which confirmed that the system is down. This apparently only impacted the Cresta branch due to their renovations. I was never told about this on the day, she informed me that she will contact me regarding the application as she said she will submit it in the meantime and i can go back to do my fingerprints. Two days later, i called the store and the consultant that assisted me confirmed that they will be offline for the next week ****il Friday, 01/03/2024) due to the renovations. All this information was known to your staff yet I had to go back to the store, waste my time and petrol, all because Prisca did not check her email !! This is absolutely ridiculous and unacceptable - IS there NO training provided to these staff members ???!!!

I then decided to go to the Sandton branch - this was another frustrating experience, the lady that assisted me stated that they cannot assist me with the application as they need more documents, this is 2 days later after going to Cresta - Cresta accepted my documents as in order. And now Sandton is asking me for additional documents and they cannot get stock of the laptop that i want as they cannot order stock ???!!! how do you advertise a product and if theres no stock, then whats supposed to happen now??? yet its still available on your website .. I'm failing to understand the logic here !!

I then decided to go to Ferndale, Amogelang is the finance person who starts assisting me, next i have 3 different consultants asking me questions and looking through my documents - and Amogelang who is suppose to be assisting me, doing something else, whilst another consultant is asking me more questions regarding my application, I was in the store for hours 'capturing ' my application yet again - which Cresta had already done... yet again going through the same process. She stated she will call me with feedback.

3 days pass and still no feedback, Today i had to call Amogelang to follow up on my application , for her to ask me for my ID copy again !!!! She had my ID copy in the store on Saturday - she never mentioned when she was informed that she still needs my ID copy however, Irrelevant, This whole process has been going on for over 2 weeks.. i cannot understand what the issue is ! I rate the service zero, this is not how you treat a customer , getting different information from each branch???!! The Brand has forever been tarnished by this absolutely horrible experience ! and I will never recommend dealing with Incredible connection.

I want a response to this compliant and a way forward.

Regards Shantae