NO customer Service at Incredible Connection CANAL WALK

2 hours to purchase a phone which was on the shelf! An absolute insult to customer service. On Saturday 10. April I walked into Incredible Connections Canal Walk at about 11h45 wanting to purchase the Samsung Galaxy A31. As the display model was the last one in the store I agreed to purchase this one. The deal was done verbally within 5 minutes. For some reason I needed to email RICA docs which I did twice but it took time to show on their side. Emeli the sales assistant let me wait - assisting other customers in the meantime. To cut a long story short my time was wasted until about 13h10 when the sales assistant told me I could pay, he would reset the phone for me. This however took another 20 minutes as the phone's battery had gone flat and the phone had to be recharged before it could be reset. At about 13h30 my son eventually offered the assistant to reset the phone himself upon which it was suddenly all done and ready to be taken home. We left the store just after that. I am one keen customer LOST who is sure to spread the word about Incredible Connections @ Canal Walk. Meike