No Customer Service at all

<p>We have purchased gift online vouchers for our staff to the value of R245,000 on 05/12/2016.</p> <p> </p> <p>Immediately when I purchased the gift vouchers my staff informed me that they received more than what they were entitled to and I phoned the Call Centre. I spoke to them twice on 05/12/2016 and tried to escalate the matter only to be informed it will take about 24 hours before I receive feedback.</p> <p> </p> <p>Last week I was informed by Incredible Connections' Ecommerce division that there was a system problem but now it seems that Incredible Connection has cancelled the vouchers as they are no longer valid. It is now 12/12/2016 and despite numerous attempts to resolve the matter, Incredible Connection is still not providing feedback and just passing the buck internally.</p> <p> </p> <p>Can someone resolve the query ASAP, my staff would like to use the vouchers, which they are entitled to and for which the Company have paid.</p>