No customer service after purchase

Honestly, I shouldn’t even be giving them a single star. They don’t deserve it.

My laptop crashed on the 5th of Jan this year. In 2018 when I bought it from the company, I had told to do the extended warranty, which I did. So on the 16th of Jan I took the laptop to incredible connection at the Cresta store, were it was bought for repairs. I was asked to submit the invoice and nothing else to which I did and was informed that it will take 14days. After 2 weeks, on the 1st of February I received a call from the Cresta store that they need the warranty certificate. Now, when I did the extended warranty in 2018, I never received no certificate. So I called the call centre and was asked for my email address, to which I received an email that I had to reply to with certain details and the consultant informed that I’d received the required certificate by the end of business day. Today is the 8th of February and I’m yet to receive this so called certificate. However, on the 3rd I called again requesting the certificate amd the consultant I spoke to confirmed that the certificate in on their system. Why it’s taking another 2 weeks for the certificate to be sent to me, is baffling. So on the 4th of February I went to the store to complain about this, I should this be such a hassle, when the store can get request it on their side, or does it not work like that? Are customers supposed to be given the run around for weeks on end before they actually get the help they need? Or are we just good enough to spend our money and no damn customer service afterwards? I was promised by the store manager that he would email the necessary people at head office amd that I’d get a call from the tech consultant at the store confirming they received the certificate but I guess they still waiting, because I’m yet to receive this call.

School is about to start amd I can’t even get ready, because my laptop is still waiting to be fixed since the 16/01/21, which is waiting for a extended warranty certificate since 01/02/21. I am really at the mercy of the ‘to hell with you’ customer service from incredible connection. I applaud your laid back, don’t give a damn about no customer attitude.