No continuity in Customer Care and Continuous Responsibility Shifting

<p> I bought a laptop on the 9/10/16. It still hasn't arrived. After countless phonecalls and promises I still haven't recieved it. Aparently, after going in to a physical store and demanding to talk to a regional manager, it came out that between them and FedEx the parcel was lost. So while they're waiting to sort it out, I must just keep waiting. I still haven't been given any information with regards to when it can be expected. Pathetic service (except for the Tygervalley Branch manager, she was very friendly)</p>