No contact after buying online

<p> Bought something from their online store six days ago and other than automated emails haven't heard from them at all. Sent an email with proof of payment with the eft and my ID. Heard nothing. Sent numerous emails to the address listed on their page. Nothing. Tried emailing customer services and then complaints and still nothing. Noone answers the phone lines for customer service during office hours either. Feel like I've been ****** by a reputable brand. Shut your online store down if you're not going to maintain it.</p>