No Client Service

I have taken my mercer screen to get fixed to Newmarket mall, Alberton a week ago.With no commication from Incredible , I decided to go to shop, find my screen still standing behind technician deck.I asked why a week later, his answer was i did log it.I spoke to branch maneger, explain situation. She agree it is unexceptable, and will take it to managment, do u think that the way we are been treade lately is exceptable. No service at all.