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sS
sul S

1 reviews | Active since May 2016

25 May 2016, 13:52

No answer on call-centre online orders option

<p>No answer on call-centre online orders option:</p> <p>I placed an online order last weekend to collect at somerset west store (which was in stock according to the online order at this store chosen). I received an email saying Il be contacted when to collect. I still have not received this, I called the store but they dont know anything about it. Sales assistant keeps sayint the manager will call me but he never does. I tried calling the call-centre and when I choose the option for online orders the phone just rings with no answer, highly annoyiong and frustrated. I have been trying all week to get feedback but no responses to calls, or emails, or in store. </p> <p>order number #***</p> <p>contact: ***</p>

0
Replies (10)
Incredible Connection
Incredible Connection's reply01 Jun 2016, 12:15
Official

Good day

It has come to our attention that the matter has been resolved. The relevant department will make contact with you shortly.

Thanks and kind regards,

Customer Resolution Centre

sS
sul S's update08 Jun 2016, 11:50
Reviewer Update

This issue is far from resolved. I have mentioned to the lady that called me that the store has contacted me and offered a different TV which I accepted, but however I am still yet to receive this. It has been a month and I am still waiting to get a call from the store to come and collect my order.

Incredible Connection
Incredible Connection's reply08 Jun 2016, 12:21
Official

Good day Sulayman


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is 726689.

Thanks and kind regards,

Customer Resolution Center

sS
sul S's update13 Jun 2016, 07:35
Reviewer Update

Hi,

Still awaiting my product as well as feedback. Highly frustrating.

********** 386

sS
sul S's update15 Jun 2016, 09:13
Reviewer Update

Why is nothing being done about this issue??

I still have no indication or feedback on when I will recieve my product. I find it extremely hard to believe that a national company has no idea where the product is, or when they will receive it, and why it is taking so long, over a month!!

You say the matter is getting attention but it seems like nothing is happening!

Terrible service!!!!!!!!

order number # ********** 03

contact: ********** 386

Incredible Connection
Incredible Connection's reply15 Jun 2016, 09:31
Official

Good day


Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.


Thanks and kind regards,

Customer Resolution Center

sS
sul S's update20 Jun 2016, 14:12
Reviewer Update

Is there any feedback yet? It is now week 6 and I am still waiting.

sS
sul S's update21 Jun 2016, 12:11
Reviewer Update

Is something really being done?? Or has this issue just been forgotten about, highly frustrated. I need an expected timeframe on when I will recieve my item.

sS
sul S's update24 Jun 2016, 08:53
Reviewer Update

This issue has now finally been resolved. Was frustrated and annoyed for a while, but I am now happy. Would like to send a special thank you to Wallis from Somerset West Incredible Connection store for the assitance and help during this matter. Eventhrough my rants and frustration he has always remained calm and provided professional service throughout. My faith in Incredible Connection has been restored.

Warm Regards,

Incredible Connection
Incredible Connection's reply24 Jun 2016, 09:00
Official

Good day Sulayman

Thank you for the positive feedback.


Customer service is very important to us and we are glad that you received the service that you rightly deserved.



Thanks and kind regards,

Customer Resolution Center