No after -service at Incredible Connection, 4 Ways Mall, Sandton.

I bought an Epson L3150 Eco Tank Printer from Incredible Connection, 4 ways Mall, Sandton, on 23-03-2022. The salesperson was Collen. (On my return visit he could offer no help) I needed help with how to connect the printer wirelessly to my laptop and smartphone. I returned to IC and went to their "Technical Counter". After waiting quite a time, without anyone showing any interest in me, someone spoke to me. Written on the back wall is how IC will assist their customers with my type of after-sales service. How absolutely incorrect that was!!! The "Expert Technician" had absolutely NO IDEA on how to assist me. With all due respect, " It was like a *** looking into piano" (I am so frustrated, excuse my analogy, as I had already tried to get assistance at a number of other Epson places). I left with no help with my problem. I have subsequently contacted Epson Head Office to explain my experience, and their lady, Refiloe, was extremely helpful and said that she would convey my sentiments to Management. (She gave me a few numbers to contact for assistance-successfully.) Let's see if they will do anything to "train" the IC staff. Please contact me if any further details are required. ***). Edwin Michael