No after sales service and worst cust experience

So, apparently If you purchase a HP laptop at Incredible connection, it becomes a transaction between yourself and HP. As Anne Henry (store manager) in all her wisdom went on to explain that although my laptop is 3 months old , their technician qualified it as hardware manufacture default and that I need a replacement because I am preparing for my exams, that none of this matters. She needs to have it sent away for 10-15 days, where and I quote it will be fixed and returned twice before it can be considered to be replaced. The worst of this all is that she is afraid HP might not credit the device and I.C Will be responsible for the credit... Really?<br> I spend R7000 cash at your store for this nonsense? I now sit with a faulty laptop that might crash during my year end degree exams. If this happens, I will sue you for all my Varsity fees!