No Accountability

I logged a Hello Peter compliant on the 13 October 2015 and almost immediately received a professional and solution-oriented response from Rina Taute. I followed Rina's instructions and drove 26km to my nearest Game Store, Piet who works at the electronics dept tried his best to assist me, he was friendly and really helpful, however he said that I can take the device to Incredible connection, and if they cannot assist I can bring it back to Game, pressed for time, I took the device to the closest incredible Connection at Centurion Mall on the 14 Oct 2015, driving another 26km , and was advised by Trevor that I should take it to Ensure IT Services in Midrand which is almost 50km away from me, Trevor said that if I have it repaired at Incredible connection I will be liable for the costs, however the device is not even 12 months so Ensure IT Services in Midrand will repair it at no cost.<br> I would like to mention that I did not damage the device, I have no idea as to why does it not charge,the device not charging is not based on negligence, I am a professional and know very well how to take care of my devices. Rina, what should I do? Why do I have to run around and carry the cost?