Newcastle incredible connections bad service.

I have purchased a HP laptop for R 14000 from incredible connection Newcastle on the 4 February 2021 and since then my laptop has gone in for repairs 5 times. The last 2 repairs my laptop came back with the same faults: High memory and disk usage without any apps running in the background and incredible connection Newcastle is unable to give me information as why the laptop has to keep going in for repairs. I have a 3 year warranty and incredible connection is unable to refund or replace my unit. The first 3 repairs the HDD was replaced because the laptop would crash and go to the blue screen and incredible connection Newcastle takes over a month to repair and give me my laptop. The staff at Incredible connection Newcastle are *********** and they do not keep to their promises. I have been shopping at incredible connection for years and this is the first time I am experiencing such pathetic service from them. The regional manager does not take my calls and the CEO keeps his phone off. The branch manger In Newcastle Kzn doesn't know what's going on in her branch. The technician for incredible connection does not know what he is doing either. Repair 1: unit freezers and had an error on the hard drive and HDD was replaced

Repair 2: unit gave an error and said unit needs to be repaired and HDD was replaced

Repair 3: unit kept on crashing and goes to the blue screen and HDD was replaced

Repair 4: Unit has high memory and disk usage without any apps running in the background, and unit came back with the same problem and was sent back for 5th repair the same day.

Repair 5: unit has high memory and disk usage and HDD was replaced for no reason and unit came back with the same problem. The memory usage was 50% and disk usage 100% without any apps running!

Incredible connection does not give us info as to what caused all these faults and they say it's personal information. I am not giving my laptop in for repairs again because they are wasting time and take over a month to replace things that did not need to be replaced. I am still waiting for my money back for this laptop and I will not leave them until I get my money back from. And I will never purchase any device from them again!!! Their business should be closed down.