New customer

I did an application with MTN through Incredibles connection for a PS5 (contract ***8) and I was approved (on the 8th) I even accepted a debicheck with my bank, however the application was not finalized due to issues of network between incredible connection and MTN.

On the 9th I went to the shop again at Lakeside mall to finalize and check on the status of the application, to my surprise, the application was not finalized due to same issue (I was told).

On the 10th again around 12 O’clock I went to the shop again at Lakeside mall to check on the status and I was informed of network issue again and told that a call has been logged to MTN for assistance, I then requested the sales person to cancel the application so I can go to another Incredible connection branch for better customer service. Same day on the 10th I went to Eastrand mall branch, I explained my situation to the sales person and they began to assist. I was unpleasantly surprised when the sales person informed me that my initial approval was cancelled and a new application has been done that same day by the previous branch (without my consent) and that new application is “referred”. Lakeside mall branch were unable to withdraw the application as it was sitting on “referred status”, I was then requested to go to the MTN branch in the mall to request the application to be withdrawn so the current sales person can start a new application. The frustrating part is that the last application is now being declined and I’m informed that I do not meet MTN criteria. I’m really disappointed and frustrated with the service I have receive from both Incredible connections and MTN. Multiple application have been performed in my name and credit check were ran in all of them, which will badly affect my credit scoring due to *********** service ☹. To top it off, I’m not even receiving the product!!!