NEVER PURCHASE FROM INCREDIBLE CONNECTION

Dear,I would like to bring to your attention the unfairness and ridiculousness of your return policy. I purchased a JBL soundbar on Tuesday, 27th June and returned it today Friday, 30th June in good condition and packaging. In actual fact I returned it in the same packaging that it was sold to me. Despite this I was charged a handling fee of R569.00 for no reason. Your consultant in the store David, said the minute the box is opened and if returned the handling fee is charged to the customer which makes no sense. 2 weeks ago we purchased a tablet that was opened in the store. Had we returned the tablet, would we still need to pay handling fees despite this being opened by your employees? When I asked for further details, as we were never informed of this return policy, none of your employees could answer me. According to them the minute the box is opened a handling fee is charged. So how is a person suppose to try a product without opening the box? According to the consumer protection act we should not be charged 15% handling fee. We have purchased tablets, cellphones, laptops and never had this issue before but from this day forward I will inform all my family members,friends and go on every social media and report this ******* to a dedicated customer. I will never purchase from Incredible connection and I will ensure every person knows of your ridiculous return policy.