Never order from Incredible Connections Online Store

I ordered a gift for my partner on their online store on the 28th of February, so I could have enough time to get the gift in time for my anniversary. The store said they still had stock so I assumed it would be a fast turn around time. To further ensure that I get it on time, I choose for the “Collect” option, so that I didn’t have to deal with delivery issues.

Fast forward to 8th of March I get a message saying that the gift has been picked up for delivery to my “home address”. This startled me because I hadn’t put in any home address. Side note: I did put in a billing address because I was forced to but I ensured that it shouldn’t be delivered.

I then went to their online help portal and said I was worried about my order. They asked me to provide my order number and then proceeded to tell me that my order was actually at their Mall of Africa branch like I requested.

The next day I went to the branch and was told that they had not received any order for me. And what I had requested was out of stock in their branch. After sitting in the store for over 2 hours I finally got an answer. It turns out because MOA didn’t have it, they sent the order to Mall of the South. Somewhere in that whole mix up, they decided to ignore my instructions and change my order to a delivery order, then choose to use the last location I stayed in when I ordered from them.

What irritated me the most is I haven’t lived at that location in 3 years, so had I not been vigilant they would have delivered it to the wrong location. If they had at least tried to deliver to the address I had put down it would have been better but the assumption is so dangerous.

In conclusion I will never ever trust Incredible Connections Online store because it is the second time I’ve had an issue with them.