Much ado about nothing. Cheerio IC

Dear JD Group

If your company is not achieving it's sales, please have a look at your processes. I have had the displeasure of having to apply for a small facility to purchase a Laptop. What an incredible frustrating and annoying process at Incredible Connection.

I app**** on line and received an email to say my facility has been approved, I have to submit Payslip, three months statements and ID document and go to the store of my choice.

Getting there I was told, no the facility was not actually approved, I still have to apply. So we did that. At a very slow speed the application process took about 2 hours. The consultant blamed the facilities not working.

The next morning bright and early I received a call asking for documents I have NEVER had to supply for any facilities app**** for. For example, a letter from my accountant - But I am in full time employment and provided my pay slip. And a couple of other weird and wonderful documents required - which I couldn't understand why.

I called head office who advised that it is the branch who do not understand the requirements and was then put on a conference call between HO and the branch and had to listen to some arguing as to what is required and what is not required. No love lost there. An incredibly good PR.

And now I received another call. They now want evidence of my maintenance order and rental contract (both are paid into my bank account, of which they have three months statements - and I want the facility over 6 months). The maintenance paid and rental contract together makes up 10% of my total gross income. My gross income on it's own is more than enough to cover the monthly payments for the laptop and accessories.

So I then asked them to cancel the application. I cannot live through this incompetence. I will make another plan. Your service is really of a very pathetic nature.

Good luck Incredible Connection and the JD Group. You need it!