Mr S

My wife purchased a Huawei MediaPad T3 10 on 23rd June from Incredible connection retail Park, Boksburg. She was unable to install the ABSA app as the message was that the device was incompatible, also she was unable to get the email activated, as it couldn't connect to the server (wi-fi was connected). On going back to the store a few days later, the technician was not sympathetic to my wife's plight as he had not had a compliant like this before.. He tried to install the app & got the same response and that some software(EMUI) needed to be updated. WHY would this be necessary on a NEW device? Then there was insufficient space. She took the tablet home to update EMUI, but was still unsuccessful. Going back to the store again, thetechnician still wasn't helpful, he didn't even think to find out why the app and the email could not in installed, just gave the answer that some devices are not compatible.How does one know that a device is incompatible to certain apps when purchasing it? Unfortunately she had written the sim number on the back of the card, so it could not be returned.. She now has a tablet that does not perform in the way she would like it to. What come back does she have in a case like this? VERY DISAPPOINTED WITH THE ATTITUDE OF THE STAFF AT THE ABOVE MENTIONED STORE!