Most frustrating Tech retail store in the world

If I could give IC a lower rating than 1 start then I would absolutely do that. They offer the service of signing up for either a MTN, Vodacom or Telkom contract but none of their staff are trained and those that try to assist have absolutely no idea what they are doing. We spent 3 Hours at IC Clearwater on Saturday and 4 Hours at IC Cresta on Sunday in order for us to sign up for a contract. The MTN system was useless and we could not get the process completed.

We then decided to go with Vodacom which was also recommended by the agent at IC. As the process unfolded we requested for my wife's MTN number to be ported as it is a pre-paid sim and have been her number for the past 14 years. The agent advised that this functionality is not available at IC and that we should do this after the contact is done and must be done by Vodacom. We are now in the process of enquiring with Vodacom to get this done and we have been informed that this should have been done during the application process and cannot be done now.

We need this resolved urgently as we were advised by an IC representative - either IC gets this resolved and the number ported or assist in cancelling the contract without cost to us as the consumer.

Please can a competent and professional representative from IC assist in getting this resolved.