MOST DISCRESPECTFUL, UNHELPFUL, RUDEST CUSTOMER CARE EVER

Rudest online chat support imaginable. Not only did they disconnect by chat with the words "Thanks for contacting us, have a nice day further..." when I questioned them further about what to do, but they did it TWICE. With 2 different agents. As soon as I asked for further assistance because they weren't actually answering my question, they just threw in a "Thanks for contacting us, have a nice day further..." comment before disconnecting me. Not only were they so rude, but their process is shocking and unhelpful. I have a 9 month old laptop, with a BOUGHT extended warranty. The laptop holds no charge and they need to assess it. Not a problem, except they could potentially have it for 21 working days...so in excess of 5 weeks. I asked if I could get a replacement item because I work online and won't be able to work....potentially for 5 weeks, and they said they don't offer any such thing. When I was asking if there is someone who could possible help me out in this matter, I was disconnected. The first time I was disconnected after asking a similar question.

So, not only do INCREDIBLE CONNECTION not give a damn about their customers, but neither do they care I forked out a fortune for a laptop which has no battery after 9 months and they will FIX it for up to 5 weeks. A brand new laptop. Full warranty. Full EXTENDED warranty. And not one tiny bit of help. Unbelievable. You guys just suck at customer care