Most appalling service!!!!

Has to be thee most appalling service from both the Sandton City and Fourways Mall branches!!

Customer service is non existent in both of these branches. We went in looking to do a new Vodacom contract as Sandton City was thee only branch (after having called every branch possible) which had stock of the iPad. We were then told by the shop assistant that they could not do the upgrade for us as the Vodacom representative was not in and she would be in on the Monday so we should come back then! (To which we asked if they could PLEASE keep the iPad for us) as we would be there on Monday morning to commence with everything. We arrived on Monday morning , to be told that the Vodacom representative that we thought we were coming to see was actually a representative for Vodacom that has a case of ***** on her Vodacom profile and the other Vodacom representative that actually does the new contracts , her contract with Incredible connection had come to an end!! (But we were also told on the Saturday afternoon , that she was on her 2 week leave!) The floor assistant which was helping us on Saturday who gave us all this false information , proceeded to pretend as if he didn’t know who we were and kept avoiding us in the store!!!

We then left the shop , highly frustrated! And started calling around again all the Incredible Connections we could possibly get the number for.

My mom then called the manager of the Sandton City branch , and explained the disastrous experience we had with the staff from Sandton City and the urgency in which we needed this device! He was horrified himself , and he said he would check what was going on and call her back. Bruno (branch manager of Sandton City) called my mom back and apologized profusely about what had happened. (Still not acceptable , as customer service shouldn’t be this way to begin with!) but he did his utmost to help us.

He organized for this device to get to the Fourways Mall branch , in order for a present Vodacom representative to help us! At this point we were at our witts end as the treatment toward customers in these shops is horrific!! We went to the Fourways Mall branch on Wednesday to go start this process again , well... this was EVEN WORSE!!!

We had brought all the documents with us knowing full well what needs to be done and what documents they need and every process was a disaster!!! They had told us that by 4:30pm on Wednesday afternoon they would call either my mom or I to tell us what the status of the application was , at 5pm there was still no phone call from them so we had to call them ourselves... for them to only begin with more of their famous excuses!!! Any excuse , not to get the job done!!

We returned to the store this morning AGAIN ... we now on day 6 of trying to get this sorted. And even to our faces , they start with more of their ever so famous excuses!! To which the Vodacom representative told us to please come back today and she would make sure that we get the device today!! Well.. that was the complete opposite of what had happened , again we went through the disgusting treatment of the terrible customer service that we had to experience once again!! The stand in “manager” was the absolute PITTS!! When I asked her why she as the stand in manager couldn’t do anything to help us she responded with , “I didn’t want to get involved so I decided to not say anything and assist someone else!”

Well!! Now what exactly is she the manager for!!! And if you would all like to know... her name is Pladi, and she is worse then the staff members beneath her!!!

I can quite easily say ... that Incredible Connection (all branches) has lost us as customers and we will never set foot and support any of their shops is an absolute understatement!!!

The customer service is SHOCKING!!! And during a time like this , customer service should be impeccable! But they have failed , dismally!!